Help & FAQs

Just ₹100 — a small advance to confirm your seat. The balance is paid in cash to the driver after the trip ends. So if a seat costs ₹700, you pay ₹100 now and ₹600 to the driver.

The advance lets us hold your specific seat and notify the driver. Without it, slots would fill up with people who don't actually turn up — which is why traditional taxi stands run on first-come, first-served queues. The ₹100 is a small commitment that keeps the system reliable.

Razorpay accepts UPI (PhonePe, Google Pay, Paytm), debit / credit cards, and major bank netbanking. Most UPI apps let you pay even with ₹100 balance.

Yes — write to support@onlinetaxistand.com or message us on WhatsApp with your booking ID. Cancellations more than 3 hours before departure are refunded in full to the original payment method (Razorpay typically settles in 3–5 working days). Cancellations closer to departure are reviewed case by case.

Local owner-operators across the Northeast — every driver uploads their Aadhaar and a valid driving licence before they can post availability. Admin reviews each application before approving.

Driver name, phone, and vehicle registration are shared after the cab is allotted to your booking — usually within a few hours of payment, sometimes immediately if a driver in the queue matches. This is to prevent people from contacting drivers directly and bypassing the booking system.

If we can't allot a cab to your slot before departure, the booking is auto-cancelled and the ₹100 deposit is refunded in full. You'll get an email when this happens — usually the refund completes within 3–5 working days.

On the booking page you'll see a list of taxi stands in your origin city (Paltan Bazar, Khanapara, Airport, etc.). Pick the one closest to you. The driver waits at that stand at the slot time — no need to call.

Not in the shared-taxi format — the cab needs to fill up at a common pickup point. For door-to-door, you'd need to book a private cab. Drop us an email if that's a service you need.

Be there 10 minutes before the scheduled departure. The cab leaves on time once all seats fill — late passengers may miss it (and we can't refund a missed cab).

So the driver can call you if there's a delay, change of pickup, or any trouble finding you. We never use the number for marketing — see the privacy policy for full details.

Check your spam / promotions tab — Gmail occasionally puts our first-time email there. If it's not there either, wait 30 seconds and click 'Resend OTP' on the login page. If still nothing, email support@onlinetaxistand.com and we'll help.

Open https://drivers.onlinetaxistand.com on your phone, sign up with your email, upload your Aadhaar and driving licence. Admin reviews and approves within a few hours, then you can post availability for any route.