Help & FAQs

₹300 minimum, or ₹150 per seat — whichever is higher. So a solo or two-seat booking pays the ₹300 floor; three seats pays ₹450, four pays ₹600, and so on. The balance is settled in cash to the driver after the trip.

The advance lets us hold your specific seat and commit a driver. Without it, slots fill with people who don't turn up — which is why traditional taxi stands run on first-come, first-served queues. The ₹300 minimum makes the commitment mutual: you're serious about the ride and we're serious about running it.

Razorpay accepts UPI (PhonePe, Google Pay, Paytm), debit / credit cards, and major bank netbanking. ₹300 is well below any UPI or card limit.

No — bookings are guaranteed and can't be cancelled by the customer. In return we commit to running your cab. If we ever can't (weather, force majeure, no vehicle available at all) the advance is refunded in full to the original payment method within 3–5 working days. Emergencies are handled over WhatsApp on a case-by-case basis.

Local owner-operators across the Northeast — every driver uploads their Aadhaar and a valid driving licence before they can post availability. Admin reviews each application before approving.

Driver name, phone, and vehicle registration are shared after the cab is allotted to your booking — usually within a few hours of payment, sometimes immediately if a driver in the queue matches. This is to prevent people from contacting drivers directly and bypassing the booking system.

If we can't allot a cab to your slot before departure, the booking is auto-cancelled and the advance is refunded in full to the original payment method. You'll get an email when this happens — usually the refund completes within 3–5 working days. This is the one case in which we refund; customer-initiated cancellations are not accepted.

On the booking page you'll see a list of taxi stands in your origin city (Paltan Bazar, Khanapara, Airport, etc.). Pick the one closest to you. The driver waits at that stand at the slot time — no need to call.

Not in the shared-taxi format — the cab needs to fill up at a common pickup point. For door-to-door, you'd need to book a private cab. Drop us an email if that's a service you need.

Be there 10 minutes before the scheduled departure. The cab leaves on time once all seats fill — late passengers may miss it (and we can't refund a missed cab).

So the driver can call you if there's a delay, change of pickup, or any trouble finding you. We never use the number for marketing — see the privacy policy for full details.

Check your spam / promotions tab — Gmail occasionally puts our first-time email there. If it's not there either, wait 30 seconds and click 'Resend OTP' on the login page. If still nothing, email support@onlinetaxistand.com and we'll help.

Open https://drivers.onlinetaxistand.com on your phone, sign up with your email, upload your Aadhaar and driving licence. Admin reviews and approves within a few hours, then you can post availability for any route.