Privacy Policy

1. Information We Collect

• ●Personal Information: Name, phone number, and email address provided during registration.
• ●Location Data: Pickup and drop-off locations selected during booking. We do not track real-time GPS location.
• ●Booking Data: Trip details, seat selections, luggage preferences, booking history, and payment status.
• ●Driver Information: For registered drivers — name, phone, address, Aadhaar number, driving license details, vehicle registration, profile and document photos.
• ●Device Information: Browser type, operating system, IP address, and device identifiers (for analytics and security).

2. How We Use Your Information

• ●To facilitate intercity taxi bookings and connect passengers with drivers.
• ●To verify driver identity, vehicle documents, and driving credentials.
• ●To send booking confirmations, trip reminders, and service updates via SMS.
• ●To improve our services, fix bugs, and enhance user experience.
• ●To prevent fraud, enforce our Terms of Service, and ensure platform safety.
• ●To comply with legal obligations under Indian law.

3. Data Sharing

• ●With Drivers/Passengers: Name and phone number are shared between driver and passenger for trip coordination after booking confirmation.
• ●With Payment Processors: Transaction data shared with our payment gateway for secure payment processing.
• ●With Law Enforcement: Data may be disclosed if required by law, court order, or government authority.
• ●We DO NOT: Sell, rent, or trade your personal data to advertisers, data brokers, or any third parties for marketing purposes.

4. Data Storage & Security

• ●All data is stored on secure cloud servers with encryption in transit (HTTPS/TLS) and at rest.
• ●Access to personal data is restricted to authorized personnel on a need-to-know basis.
• ●We conduct regular security reviews and follow industry-standard security practices.
• ●Driver documents (Aadhaar, license photos) are stored securely and accessible only to admin reviewers.

5. Data Retention

• ●Active accounts: Data retained as long as your account is active.
• ●Booking history: Retained for 3 years for tax and legal compliance.
• ●Deleted accounts: Personal data anonymized or deleted within 90 days of account deletion request.
• ●Driver documents: Retained for the duration of active driver registration plus 1 year after deactivation.

6. Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• ●Right to Access: Request a copy of all personal data we hold about you.
• ●Right to Correction: Update or correct any inaccurate personal information.
• ●Right to Erasure: Request deletion of your account and associated data.
• ●Right to Grievance Redressal: File a complaint with our Data Protection Officer.
• ●Right to Nominate: Nominate a person to exercise your rights in case of death or incapacity.

To exercise any of these rights, contact us at privacy@onlinetaxistand.com.

7. Cookies & Analytics

• ●We use essential cookies for session management and authentication.
• ●We may use analytics tools to understand usage patterns and improve our service.
• ●You can disable cookies in your browser settings, though some features may not work correctly.

8. Third-Party Services

We use the following third-party services that may process your data:

• ●MSG91: For OTP verification and SMS notifications.
• ●Neon (PostgreSQL): For secure database hosting.
• ●Vercel: For application hosting and deployment.

9. Children\u2019s Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we discover that a child's data has been collected, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us: